Requests can start from a form, link, QR code, or website button. From there, conversations continue in chat, with clear status tracking, internal handling, and optional payments when needed.

This setup is designed for businesses that want to replace email threads, basic ticket tools, or scattered messaging with a single, organized request flow.

What customers can do:

⚬ Submit service or support requests

⚬ Ask questions or request quotes

⚬ Share details, files, or preferences

⚬ Receive updates and replies in chat

⚬ Confirm details before action is taken

⚬ Pay (optional) when required

Customer requests can be configured as:

Free (no payment required)

⚬ Request-first, pay later

⚬ Deposit-based

⚬ Fully prepaid

⚬ Service, support, or custom requests

Configured per request type.

Powered by forms & chat:

Forms collect the initial request and context.

Chat allows follow-up, clarification, and confirmation.

Customers can:

⚬ Ask follow-up questions

⚬ Confirm scope or details

⚬ Approve quotes

⚬ Receive payment links (if needed)

Staff can:

Respond asynchronously

⚬ Assign or route requests internally

⚬ Add internal notes

⚬ Change request status

⚬ Convert requests into orders, bookings, or tasks

⚬ Send payment links instantly

All conversations and actions are tracked in one place.

Payments (optional, per request):

Payment links via chat or form

⚬ Deposits or partial payments

⚬ Full payments

⚬ Pay now or pay later flows

⚬ Automatic receipts after payment

Payments are optional and configurable per request.

Notifications and internal handling:

Each customer request creates an activity with full history and status.

Staff are notified via:

⚬ LOIT activity feed

⚬ Webhooks (optional)

⚬ Mattermost channels (enterprise plans)

Requests can be routed to the appropriate team, such as support, operations, service staff, or management.

Supports multiple use cases:

⚬ Customer support inquiries

⚬ Service requests

⚬ Custom quotes

⚬ Pre-sales questions

⚬ After-sales follow-ups

⚬ Internal request handling

One system, multiple request types.

What’s included:

Customer request form setup

⚬ Chat-based follow-up flow

⚬ Request status tracking

⚬ Optional payment configuration

⚬ Activity feed and history

⚬ Best-practice structure and setup

Why this works well:

Reduces email and message overload

⚬ Replaces basic ticket systems

⚬ Improves response consistency

⚬ Keeps all requests organized

⚬ Scales from small teams to larger operations

⚬ No heavy integrations required

🗨️ Submit the form → we review → we confirm scope & price → we build

🟰 We reply in Activities.

🚀You don’t need to know LOIT — we handle structure, setup, and best practices.

Price:

From €149 (most setups €149–€299)

⚬ Final price confirmed before any work starts

Delivery time:

2–5 days working days

⚬ After confirmation