Hospitality Guest Services provides a unified system for handling guest requests, room service, upsells, and advance bookings through QR codes, links, chat, and optional payments.

Guests interact using a QR code in their room or a shared link. From there, they can request services, order items, book experiences, or ask questions — without calling the front desk or installing an app.

Each guest interaction becomes a structured activity with status tracking, optional payment, and staff notifications.

This setup is designed for hotels, villas, resorts, serviced apartments, and short-stay properties that want a modern guest experience without replacing their PMS or POS.

What guests can do:

• Order room service (food and drinks)

• Request housekeeping or maintenance

• Ask for amenities and extras

• Purchase paid upsells

• Book massages, spa treatments, or experiences

• Request airport transfers or car services

• Schedule services in advance

• Send simple requests with no payment required

Each request can be configured as:

• Free

• Prepaid

• Deposit-based

• Pay-on-arrival

• Paid in person via QR

Powered by chat:

Chat allows guests and staff to communicate before and after requests.

Guests can:

• Ask questions

• Confirm details

• Approve quotes

• Receive payment links

Staff can:

• Respond asynchronously

• Convert chats into orders or bookings

• Send payment links instantly

• Track the full conversation history

Chat is optional but enables more flexible and personalized guest handling.

Payments that adapt to hospitality workflows:

• QR payments in-room or on-site

• Virtual payment links via chat

• Partial payments and deposits

• Prepayments for services or no-show protection

• In-person payments using staff tablets

• Automatic receipts after payment

Payments are optional per request and fully configurable.

Notifications and internal handling:

Every guest request creates an activity with status and history.

Staff are notified through:

• LOIT activity feed

• Webhooks (enterprise plans)

• Mattermost channels (enterprise plans)

Requests can be routed to the appropriate team, such as housekeeping, maintenance, food and beverage, or concierge.

Supports more than rooms, the same setup can also handle:

• Table bookings

• Pickup orders

• Home deliveries

• On-site services

• Field services

One system, multiple guest and service flows.

What’s included:

• Guest-facing QR and link setup

• Request and ordering structure

• Optional pricing and payments

• Chat-to-request workflows

• Staff activity feed

• Status tracking and history

• Webhook and Mattermost integration (enterprise plans)

Why this works well:

• Reduces front desk workload

• Improves guest experience

• Creates new upsell opportunities

• Works with or without payments

• Scales from villas to hotels

• No heavy integrations required

Price:

• From €149 (most setups €149–€299)

• Final price confirmed before any work starts

• Managed service options available, higher-value setups handled after scope review

Delivery time:

• 2–5 working days

• After confirmation

🗨️ Submit the form → we review → we confirm scope & price → we build

🟰 We reply in Activities.

🚀You don’t need to know LOIT — we handle structure, setup, and best practices.