Virtual payments are used when the customer is not physically present or when payment needs to happen before arrival, delivery, or service execution.

The business communicates with the customer through chat or a request flow, confirms scope and pricing, and then sends a payment link. The customer opens the link and completes payment online using available payment methods.

This flow is ideal for deposits, prepayments, custom services, remote sales, and bookings that require confirmation before payment.

Typical characteristics:

⚬ Remote interaction

⚬ Payment links instead of QR scanning

⚬ Flexible timing (before, during, or after a conversation)

⚬ Suitable for custom pricing and adjustments

Virtual payments are commonly used by hotels, reservation teams, online services, delivery businesses, and any operation that sells remotely.